Privacy Policy

ILHA is the responsible party for personal information processed through the ILHA South Africa pages of byilha.com, in line with the Protection of Personal Information Act (POPIA). For any question or request about your information, contact our information officer at ilhatallow@gmail.com.

We collect the information you give us, such as your name, email address, phone number, delivery and billing details, order details, pre-order requests and messages, as well as technical information such as device, browser and cookie data.

We use your information to process pre-orders and orders, arrange payment and delivery, provide customer service, prevent fraud, meet legal and accounting obligations and improve our website. We send marketing only if you have opted in, and you can unsubscribe at any time.

We share information only where necessary with providers that help run our store, including Shopify, payment providers, couriers and email services. Some of these providers store or process information outside South Africa, including in the European Union and the United States. Where this happens, we rely on providers that are bound by data-protection laws or agreements offering protection comparable to POPIA.

We keep personal information only for as long as needed for the purposes above and for legal record-keeping periods. You may ask to access, correct or delete your information, object to its processing or withdraw consent to marketing. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa).

Our website uses cookies needed for the store to work and, depending on your choices, analytics or marketing cookies. You can manage optional cookies through the store's consent controls. We may update this policy when our services or legal obligations change.